Privacy Policy

Information we may collect

Rtbet Casino may handle information that is needed to provide an online casino account and operate related services. The information collected depends on how a player uses the website, the services requested and any checks that may be required. Some information is provided directly by a player, while other information may be collected automatically when the website or account is used.

Account and contact information

When a player registers or communicates with the site, the information may include details such as a name, date of birth, residential information, username, account credentials and contact details. It may also include preferences, account settings, messages sent to support and information supplied when a player manages their account. This information helps establish and maintain the account, respond to enquiries and provide relevant service communications.

Verification information

For account security, age and identity verification, or other compliance checks, players may be asked to provide verification documents or information. This can include documents used to confirm identity, age, address or the source of funds where a check is required. Verification information is handled for the purpose of checking that an account is genuine, preventing unauthorised use and supporting responsible operation of the services.

Payment and transaction information

The site may handle records relating to deposits, withdrawals, wagers, wins, account balances, payment methods and other transactions. Payment information may be processed through payment service providers or other parties involved in completing a transaction. Transaction records help operate the account, investigate payment issues, detect unusual activity, provide support and meet record-keeping obligations.

Device, usage and cookie information

When a player visits or uses the website, technical information may be collected, including an internet protocol address, browser type, device type, operating system, language settings, approximate location, pages viewed, actions taken, access times and information about how the site performs. Cookies and similar technologies may be used to remember preferences, keep sessions secure, understand website use and improve the player experience.

Players should avoid sending unnecessary sensitive information through support messages or other website forms. If information is required for a particular service or check, the site will generally indicate what is needed and why.

How information is used

Personal information is used only for purposes connected with providing, securing, improving and administering the website and casino services. The purposes may vary depending on the information involved and the circumstances in which it was collected.

• To create, maintain and administer a player account.
• To process deposits, withdrawals and other account transactions.
• To verify identity, age and account information when checks are required.
• To protect accounts, systems and players from fraud, theft, misuse and unauthorised access.
• To monitor activity for security, risk management, responsible operation and anti-fraud purposes.
• To provide customer support, respond to questions and investigate complaints or technical problems.
• To send service messages about account activity, transactions, security, changes to services or other important matters.
• To personalise and improve website content, functionality and the general player experience.
• To understand website usage, troubleshoot errors and maintain the reliability and security of the platform.
• To meet applicable legal, regulatory, tax, accounting, court or law-enforcement requirements.
• To establish, exercise or defend legal rights and manage disputes, claims or investigations.

Where consent is used as the basis for a particular activity, a player may withdraw that consent at any time. Withdrawing consent does not affect processing that took place before the withdrawal, and it may not stop processing that is based on another lawful reason, such as providing an account service, preventing fraud or meeting a legal obligation.

Marketing communications

A player may receive promotional communications only where permitted and, where required, after the appropriate choice or consent has been provided. Marketing may include information about services, campaigns or other website updates. Players can change their marketing preference or withdraw consent by contacting support@rtbetcasino.click. Service and security messages may still be sent where they are necessary for account administration or important operational purposes.

Sharing information

Personal information may be shared with service providers that help operate the website, process payments, perform verification, provide technology, host systems, deliver communications, prevent fraud or provide customer support. These parties should receive information only to the extent reasonably needed for their role and are expected to handle it appropriately.

Information may also be disclosed where necessary to protect the security of the site or players, investigate suspected unlawful or fraudulent activity, respond to a valid legal request, meet an applicable obligation or protect legal rights. The site does not use personal information for unrelated purposes without an appropriate basis to do so.

Cookies, security and retention

Cookies and similar technologies

Cookies are small files or similar technologies that can be stored on a device when a player visits a website. Some cookies are necessary for core functions, such as keeping a player signed in, maintaining security, remembering settings and supporting account navigation. Other cookies may help understand website performance, measure use or improve content and services.

Most web browsers allow players to view, block, delete or limit cookies through browser settings. Disabling cookies may affect some website functions, account features or the way pages operate. Browser settings can usually be found in the privacy, security or site settings area of the browser. Players should review their browser's available controls if they want to manage cookies.

Security of personal information

Reasonable technical, administrative and organisational measures may be used to protect personal information from loss, misuse, unauthorised access, alteration or disclosure. These measures can include access controls, account security processes, monitoring, secure connections and restrictions on who may access information for work purposes.

No online service can guarantee that information will be completely secure in every situation. Players should keep their login details confidential, use a secure device and notify support if they suspect that an account has been accessed without permission. The site may ask for information to confirm a player's identity before making account or data changes.

Storage and retention

Personal information may be stored in electronic systems used by the site and its service providers. Access to information is limited according to operational and security requirements. Information is generally kept only for as long as it is needed for the purposes described in this Privacy Policy, unless a longer period is required or permitted.

Some account, verification, payment, transaction, security and support records must be kept for a period required by law or for legitimate record-keeping, dispute, fraud prevention or security purposes. This means that certain records may remain after an account is closed or a deletion request is made. When information is no longer required, it may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.

Player privacy rights and enquiries

Players may have rights in relation to the personal information held about them. These rights can depend on the circumstances, the type of information involved and applicable privacy requirements. A request may need to be verified to protect the account and prevent information from being disclosed to the wrong person.

How to exercise your rights

To make a privacy or data request, contact support@rtbetcasino.click. In the request, players should explain what they need and provide enough information to help identify the relevant account. Players may use this contact channel to ask for:

• Access to personal information held about them, together with general information about how it is used.
• Correction of information that is inaccurate, incomplete or out of date.
• Deletion of personal information where there is no continuing reason or lawful requirement to retain it.
• Withdrawal of consent to marketing and other processing where consent is the relevant basis.
• Further information about how a particular request is handled.

A request for access, correction or deletion does not necessarily apply to every record. Information may need to be retained where it is required for legal, security, fraud prevention, transaction, dispute or account administration purposes. In some cases, information may be restricted rather than deleted, or a request may be declined where the law allows or requires that result. If a request cannot be completed in full, the reason will generally be explained in clear terms.

Changes to this Privacy Policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, privacy practices or applicable requirements. The current version published on the website will apply to information handled after the update, subject to any notice or transition requirements that may apply. Players should review this page periodically, particularly before continuing to use the website after a material change.

By using the website or maintaining an account, players acknowledge that they have had an opportunity to read this Privacy Policy. If a player does not agree with the way information is handled, they should stop using the relevant services and contact support@rtbetcasino.click with any privacy questions or requests.